We are thrilled to be able to offer live theatre once again! In keeping with the recommended guidelines, the following details what we are doing to keep our audiences, actors, and volunteers safe.
Masks: With the rise in Covid-19 numbers, our first priority is to protect our cast, crew and audience. To that end, we are requiring masks or face coverings to be worn throughout the show. Face coverings must cover the nose and mouth. If you left home without yours, we will be happy to provide one for you.
Note: The actors will not be wearing masks during the performance, however the director has taken extra care to keep staging within recommended distancing guidelines.
Limited audience seating: To insure a minimum of six feet of social distance, we have removed half of the seats previously accommodated in our facility. While most seating is arranged for two people, we have provided some group seating for up to four people. View seating chart.
Entering the theatre: Lobby doors will be open one hour before show time. The theatre will be open when you arrive so patrons may go directly to their seats. Please do not linger in the lobby.
Digital Tickets: Patrons are encouraged to purchase tickets online and print them at home whenever possible.
Digital Programs: Show programs will be available on our website in a format that can be viewed on personal cellular devices.
Exiting the theatre: The traditional cast "meet & greet" has been suspended until current conditions improve. As you leave the theatre, please move directly through the lobby and out the main doors. You may arrange to speak with members of the cast outside by the gate, but, please, remember not to block the walkway so others may comfortably leave the area.
Hand Sanitizing Stations: will be available throughout the lobby and theatre.
Restrooms: It is recommended that only one or two people occupy the restrooms at the same time. Those waiting to enter should take care to observe social distancing guidelines.
Enhanced Sanitization: Touch surfaces will be sanitized prior to each show. This includes, but is not limited to, lobby doors and bathroom surfaces.
Concessions: will be provided at the rear of the theatre prior to the show and at intermission. Please observe the recommended distancing while in line.
Zao Theatre will be monitoring all health authority directives to ensure we are doing everything possible to maintain a safe environment for our patrons. We encourage every member of our community to consider their own health and safety before making the decision to attend a performance. If, on the day of the show for which you purchased a ticket, you are exhibiting any signs of illness, we ask that you stay home.
WHAT IF I AM SICK ON SHOW DAY?
While Zao Theatre's standard no refund ticketing policy will apply, if you are unable to attend due to illness, or immediate health concern pertaining to COVID-19, Zao will provide other options for our patrons:
- placing the value of your ticket on account for use toward a different show later in our current season or next season;
- you can choose to donate your ticket to someone else for use in the same show;
- tickets may be donated back to the theater as a charitable contribution.
Should this situation arise, please contact the Zao Theatre box office team at least four hours prior to show time listed on your ticket. You may call 480-924-5122 or email email@example.com to discuss your options to adjust your existing order. Our team will work hard to ensure we offer every possible option, but please be advised that our standard refund policy is still in effect.